Information collected
The platform may collect account, contact, session, operational history and logging information required to operate the service.
Privacy
Privacy policy
This page outlines general principles planned for information handling in Altéa Direct. It must be validated according to each organization's legal and contractual context.
Use
This information is used to provide the service, manage access, assign requests, support supervision and maintain operational records.
Access and retention
Access is separated by role. Retention periods should be confirmed with each organization and its applicable obligations.
Public site audience measurement
When these tools are enabled, we may use audience measurement tools to understand use of the public site, improve our pages and measure demonstration requests. Events sent to these tools must not contain message content, passwords, private notes or session data. Campaign parameters may be used to understand where requests come from.