Real-time view
Active sessions, queues and interpreter presence update without reloading.
Supervise your interpretation services like a modern call centre.
Keep a live view of waiting clients, connected interpreters, active sessions, alerts and key performance indicators.
Online12interpreters
Waiting3ASA 18s
In calls5+2 today
SLA98%target met
Real-time activity
Active queues
LSQ
SmoothFR
WatchASL
CalmIllustrative preview — indicators and queues reflect each organization's configuration.
Capabilities
Supervisors stay in control
Threshold alerts
Track maximum wait, abandonment, SLA and important operational signals.
Direct intervention
Call transfer, second interpreter and follow-up on pending requests.
Reports & exports
Volumes, durations, SLA, ASA, AHT and indicators by period.
Audit logs
Creation, assignment, transfer, session close and important actions are traceable.
Controlled access
Accounts, roles, access requests and permissions remain under control.
Your indicators
The metrics that matter, explained
ASA — average speed of answerAverage time before a request is handled, tracked by queue and period.
AHT — average handle timeAverage session duration, useful for workforce planning.
SLA — service levelsPercentage of requests handled within target thresholds.
Abandonment rateShare of requests that leave before being handled, useful for spotting at-risk queues.
Occupancy rateShare of time interpreters are in session or assigned to a request.
Availability rateShare of connected interpreters who are available to receive a request.
Indicators can be adapted to each organization's operational objectives.
See the control centre live
During the demo, we walk through it with your queues, roles and indicators.