Tools built around your workflows
Modules designed to connect the client, interpreter and control centre in one operational flow.
Altéa Direct structures access to your own interpreters. The platform does not provide interpreters: it organizes requests, sessions and operational follow-up.
Video and audio, with integrated chat
Clients join your interpreters by video or audio. Session chat remains integrated for useful messages before, during or after the call.
- Mobile client experience
- Full-screen view adapted for sign language
- Integrated session chat without switching tools
Queues and automatic assignment
Define queues by language, service or priority. The platform routes each request to the right interpreter according to your rules.
- Live queue position
- Configurable routing rules
- Priority and overflow handling
Call transfers and second interpreter
A session can evolve: transfer the call or add a second interpreter without forcing anyone to hang up.
- Smooth in-session transfer
- Second interpreter support
- Reason visible to the invited interpreter
History, audit logs and reports
Each session keeps a full trace: who, when, language, duration and events. Reports rely on exportable data.
- Timestamped session audit log
- Statistics by queue, language and interpreter
- SLA, ASA, AHT and abandonment tracking
Interpreter presence, roles and access
See who is online, on break or in session. Control access with precise roles according to your organization.
- Real-time presence
- Controlled and approved access requests
- Role-based permissions
See these features in action
A demo is worth a thousand pages. Let us plan it around your use cases.