Frequently asked questions
Short answers to the questions that often come up before a first demo.
Does Altéa Direct provide interpreters?
No. Altéa Direct is a technology platform designed for organizations that want to manage their own clients, interpreters and workflows.
Is Altéa Direct designed for Quebec and Canada?
Altéa Direct is designed around the realities of Canadian, Quebec and French-speaking organizations that want to structure interpretation services with private portals, video or audio, integrated session chat and a control centre.
How does Altéa Direct approach privacy and Quebec Law 25?
Altéa Direct is designed with a security-minded approach, controlled access and traceability. Compliance requirements, including applicable privacy obligations, must be validated according to each organization's context, data flows, providers and configuration.
Is data hosted in Canada?
Hosting and data-processing choices can depend on the technical configuration, providers used and the organization's needs. These elements should be clarified during project analysis.
How is Altéa Direct different from an interpreter provider?
An interpreter provider usually sells a service with its own network. Altéa Direct provides a platform that lets an organization organize access to its own interpreters, with private portals, queues, assignment and a control centre.
How is Altéa Direct different from Zoom or Teams?
Zoom or Teams help run a video meeting. Altéa Direct adds the operational layer: client request, queue, interpreter availability, assignment, history, presence, alerts and reporting.
Does integrated chat replace interpretation?
No. Chat is integrated into the video or audio session to support the exchange, for example to write a name, clarify a detail or send a short message. It should not be presented as a standalone text interpretation service.
Can the platform be customized?
Yes. The platform can be configured around the organization's needs: portals, languages, service types, assignment rules, control centre, reports and workflows. The level of configuration depends on the project and validated needs.
Can an organization start with a small team?
Yes. Configuration depends on volume, roles, languages, channels and the desired level of supervision.
Is it only for LSQ?
No. The platform can be configured for different contexts based on the organization's needs, including sign language, spoken interpretation, video or audio calls and integrated session chat.
Does each organization have its own portal?
Yes. An organization can have a private portal for its clients, interpreters and control centre.
Can we use our own interpreters?
Yes. That is the intended model: the organization manages its own interpreters and makes them available in the platform.
Do the images show the exact final product?
Visuals are illustrative. The final interface, portals and certain features may vary depending on the selected configuration and product evolution.
Can we monitor calls live?
Yes. The control centre helps follow requests, active sessions and operational statuses.
Can we add a second interpreter?
Yes. A second-interpreter workflow is available for calls that require it.
Can we transfer a call?
Yes. Call transfer is part of the platform's operational workflows.
Are prices public?
No. The proposal is adapted to call volume, required portals, channels used, supervision level and configuration needs.
Does the platform replace Zoom or Teams?
It addresses a different need: requests, queues, assignment, integrated session chat, history and supervision around interpretation.
Want to see if Altéa Direct fits your organization?
Schedule a demo to validate your portals, interpreters, clients and workflows.