Your clients
They access a private portal to request an interpreter according to the services available in your organization.
B2B interpretation platform
Your clients. Your interpreters. Your on-demand interpretation platform.
Altéa Direct helps organizations give clients structured access to their own interpreters, by video or audio, with integrated session chat, queues, automatic assignment and a real-time control centre.
Video or audioIntegrated session chatYour interpreters, your rules
Quebec, Canada, French-speaking teams
Designed around the realities of Canadian, Quebec and French-speaking organizations.
Altéa Direct is intended for organizations that want to structure their own interpretation services with private portals, French and English experiences, separated roles, a control centre and operational traceability.
B2B model
A platform for your operations, not an external interpreter service.
Altéa Direct is designed for organizations that already have their own interpreters or manage their own network. Your clients access your private portal, your interpreters answer requests, and your team supervises activity from a control centre.
Your interpreters
They sign in, set their availability and receive requests according to configured assignment rules.
Your control centre
Your team monitors queues, sessions, presence, alerts, history and statistics in real time.
Three spaces
Three spaces, one operational flow.
Altéa Direct connects the client portal, interpreter workspace and control centre so requests, calls, presence and follow-up stay in one system.
Client portal
Interpreter request, clear waiting state and session access.
Interpreter workspace
Presence, availability, incoming call, transfer and second interpreter.
Control centre
Supervision, queues, sessions, alerts, history and reports.
How it works
From request to follow-up, without losing the thread.
The organization configures its portal
Each organization can have its own private space, such as yourorganization.alteadirect.ca.
Clients request an interpreter
The client selects the available service, by video or audio, with integrated session chat when configured.
Available interpreters are assigned
The platform routes requests according to availability, skills and configured rules.
The control centre supervises activity
The team follows waiting clients, connected interpreters, active sessions and operational indicators.
Structured service
More structured than a simple video link.
A video link lets people talk. Altéa Direct organizes the service: client request, queue, assignment to an available interpreter, integrated session chat, transfer, second interpreter, history, presence and statistics.
Organized queue
Requests are tracked, timestamped and visible from the control centre.
Automatic assignment
Available interpreters can receive requests according to configured rules.
Control centre
The team follows waiting clients, active sessions, presence and alerts.
Complete history
Sessions, notes, presence and important actions remain traceable.
Key capabilities
Essential capabilities, ready for operations.
The Features page covers the full journey. Here are the essentials at a glance.
View all featuresVideo callsAudio callsIntegrated session chatQueueAutomatic assignmentCall transferSecond interpreterControl centreHistory and statisticsAudit logs
Control centre
A control centre to run your interpretation services live.
Track queues, interpreter presence, active sessions, alerts and operational indicators in one view.
Explore the control centreWaiting clientsAvailable interpretersActive sessionsASAAHTSLAAbandonment rate
Configuration
Configurable around your organization.
Each organization has its languages, services, assignment rules and volumes. Altéa Direct can be configured to reflect how you deliver the service.
Private portals
A dedicated space for each organization, with client, interpreter and supervision access.
Languages and services
Configure languages, service types and channels according to your reality.
Assignment rules
Adapt routing according to availability, skills, priorities and operational needs.
Pricing
Pricing adapted to your operational reality.
Cost depends on call volume, required portals, channels used, supervision level and configuration needs.
Request a proposalFAQ
Helpful answers before a demo.
Does Altéa Direct provide interpreters?
No. The platform is for organizations that manage their own interpreters.
Is it only for LSQ?
No. The platform can be configured around the organization's services: sign language, spoken interpretation, video, audio and integrated session chat.
Does each organization have its own portal?
Yes. An organization can have a private portal for its clients, interpreters and control centre.
Explore further
Useful pages to compare, structure and present your project.
On-demand platform
See how requests, queues, calls and follow-up can be grouped in one operational portal.
Interpreter management
Understand how statuses, assignment, transfers and reports support your own interpreters.
Control centre
Explore supervision of queues, active sessions, presence, alerts and indicators.
About Altéa Direct
Understand Altéa Direct's B2B model and the organizations the platform is designed for.
Compare options
Compare a video link, an interpreter provider and a B2B platform through an operational lens.
Private portals
See how private portals separate client, interpreter and supervision workflows.
Next step
Let's plan a demo tailored to your organization.
Validate portals, roles, call volume and supervision needs before launch.