Altéa Direct helps organizations give clients a clear way to reach their own interpreters without turning coordination into scattered emails, calls and meeting links.
Requests may arrive by phone, email or internal message, then be manually redirected to someone available. That makes wait time, history, transfers and team load difficult to understand.
Clients request a session in the organization's private portal. Interpreters manage availability. The platform supports queues, assignment, video or audio calls, integrated session chat and history, while the control centre keeps real-time visibility.
Interpretation companies that already manage their own team.
Community organizations or accessibility services with recurring clients.
Bilingual or multilingual organizations that need better demand visibility.
Internal teams responsible for coordinating interpreters.
A clear access point for clients to request an interpreter according to configured services.
Requests are timestamped, tracked and visible before a session starts.
Requests can reach available interpreters according to your rules.
Sessions happen in a dedicated environment with integrated chat.
Important information remains available for operational follow-up.
Your team monitors queues, presence, sessions and indicators.
The organization defines services, roles, languages and basic rules.
The client chooses an available service from the private portal.
An available interpreter accepts or the team supervises the queue.
The control centre follows activity, history and important events.
Questions to validate before a demo.
Review client portals, interpreter workspaces and control centre workflows.
Compare a video link, an interpreter provider and a B2B platform.
Understand queue, presence and session supervision.
Validate the model against your organization.
