One link for everyone creates confusion.
Clients, interpreters and supervisors do not need the same things. Generic links make it difficult to frame access, status, requests and follow-up.
Private portals
Private Portals for Interpretation Workflows
A private portal helps each organization keep its service identifiable, structured and separated from other environments, while giving each profile the right journey.
Each profile reaches the right space.
Altéa Direct separates the client portal, interpreter workspace and control centre. An organization can use a private subdomain, controlled access and a configuration adapted to its services.
Who it serves
Organizations concerned
Interpretation companies with their own clients.
Internal services that want dedicated access.
Organizations that need role and permission separation.
Teams that need a presentable portal for clients.
Related capabilities
What private portals clarify for each user profile.
Private subdomain
A dedicated access point can be used for the organization.
Client portal
Clients request a service and enter the session.
Interpreter workspace
Interpreters manage presence, calls and session actions.
Control centre
Supervisors monitor activity and reports.
Controlled access
Roles are separated according to validated needs.
Customization
Some labels, workflows and forms can be adapted.
Workflow
How it works.
Name the portal
Define private access and organization context.
Configure roles
Clients, interpreters and supervisors receive distinct journeys.
Test the flow
Validate request, queue, call, integrated chat and reports.
Present to clients
The organization can offer a clear professional experience.
FAQ
Frequently asked questions
Questions to validate before a demo.
Can the portal use a subdomain?
Yes. The model supports a private portal per organization, such as organization.alteadirect.ca.
Do clients see the control centre?
No. Roles and access separate spaces by profile.
Can the portal be customized?
Yes, within project scope and validated needs.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.