Client portal
Clients use the link provided by their organization to request an interpreter and access their history.
- Private access
- Interpreter request
- Waiting room
- History
Each organization can have its own entry point.
Private portals help separate experience and access by organization, for example yourorganization.alteadirect.ca.
Interpreter portal
Interpreters work in a distinct space to manage availability and answer calls.
- Status
- Incoming calls
- Integrated session chat
- Transfer
Organizational control centre
Supervisors manage accounts, requests, sessions and statistics for their organization.
- Accounts
- Supervision
- Reports
- Audit logs
Let's review the setup together
We can validate portals, roles and configuration needs with your team.