Manual management makes availability fragile.
Without a dedicated tool, teams must manually check who is online, available, busy, on break or already in a session. Transfers, second interpreters and history become harder to follow.
Team management
Interpreter Management Software for Service Teams
For an interpretation service, coordination quality often depends on visibility into available interpreters, waiting requests and sessions already in progress.
Altéa Direct structures presence and assignment.
Interpreters use their workspace to manage status and receive requests. The control centre shows presence, queues, sessions, events and indicators useful for supervision.
Who it serves
Teams concerned
Interpreter coordinators.
Service centre supervisors.
Organizations with several active interpreters.
Teams that need to manage breaks, presence and sessions.
Related capabilities
What teams need to see without turning this into HR or payroll software.
Interpreter status
Available, in call or on break depending on operational rules.
Request assignment
Requests reach the right interpreters according to availability and configuration.
Transfer
A call can be transferred according to need and availability.
Second interpreter
Another interpreter can be invited when a session requires it.
History
Sessions and important events remain available.
Reports
Volumes and durations help plan the team.
Actual management scope
What interpreter management actually covers.
Altéa Direct is not a full payroll or HR system. The platform mainly structures availability, assignment, sessions and operational follow-up.
availability
statuses
breaks
sessions
transfers
second interpreter
history
presence
performance
audit
Workflow
How it works.
Connect interpreters
Each interpreter enters the workspace and sets status.
Receive requests
The queue organizes incoming requests by service.
Run the session
The interpreter works in a video or audio call with integrated chat.
Track activity
The control centre keeps visibility on sessions and history.
FAQ
Frequently asked questions
Common questions about availability, statuses and assignment.
Can supervisors see who is available?
Yes. The control centre shows connected interpreters and their status according to configuration.
Do reports replace payroll?
No. They provide operational data; payroll or billing processes must be validated separately.
Do clients see all interpreters?
No. Clients use the portal and queue according to available services.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.