Without a full view, coordination depends on manual messages.
Managers may need to ask who is available, verify whether a call was taken and reconstruct history after the fact. This lack of visibility slows decisions.
Team supervision
Supervision Software for Interpreter Teams
Supervising an interpreter team requires reliable visibility into presence, load, active calls and events that deserve attention.
Altéa Direct gives a real-time supervision view.
The control centre shows connected interpreters, status, active sessions, queues, pending requests, transfers and indicators that help understand activity.
Who it serves
Teams that benefit
Supervisors of interpretation services.
Quality or operations leaders.
Coordinators managing several interpreters.
Organizations preparing monthly reports.
Related capabilities
What supervision teams need to follow while activity is happening.
Live presence
See connected interpreters and status.
Breaks
Understand available capacity without manual exchanges.
Active sessions
Track live calls and duration.
Transfers
See takeover or second interpreter requests.
Alerts
Identify situations that need follow-up.
Reports
Use history to analyze activity.
Workflow
How it works.
Connect the team
Interpreters use their space to set availability.
Watch the queue
The supervisor sees waiting requests and active calls.
Intervene
The team can manage transfers, second interpreters and returns to queue.
Analyze
Reports help improve capacity, rules and quality.
FAQ
Frequently asked questions
Questions to validate before a demo.
Can reports be filtered by interpreter?
Reports can be structured around interpreters and sessions according to configuration.
Can supervisors create accounts?
The control centre can include account-management tools according to configured rights.
Is supervision visible to clients?
No. Clients use their portal; supervision stays in the control centre.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.