Multilingual organizations need visibility.
When several languages, services or teams operate at once, it becomes difficult to know who is available, how many clients are waiting, which sessions are active and what happened after the call.
Canada
Interpretation Platform for Canadian Organizations
Altéa Direct helps Canadian, bilingual and multilingual organizations structure access to their own interpreters in an environment that is more operational than a simple video meeting tool.
An operational system for coordinating demand.
The platform centralizes requests, interpreter presence, video or audio calls, integrated session chat, transfers, reports and history while the organization keeps control over its own resources and rules.
Who it serves
Organization profiles
Canadian organizations with French, English or multilingual clients.
Services coordinating several interpreters at once.
Teams that need live queue and session visibility.
Managers who want cleaner reports.
Related capabilities
What Canadian and bilingual organizations need to coordinate.
Private portals
Distinct client, interpreter and supervision access for each organization.
Assignment rules
Routing can reflect availability, languages, services and priorities.
Video or audio sessions
Channels are configured according to service needs.
Integrated chat
Chat supports the session and remains tied to the history.
Reports
Operational data helps understand volume, duration and activity.
Supervision
The control centre shows queues and active sessions.
Workflow
How it works.
Map services
Identify key languages, teams, roles and workflows.
Configure access
Each profile uses its own space: client, interpreter or control centre.
Route requests
Requests reach interpreters according to defined rules.
Analyze volume
Reports support planning and supervision.
FAQ
Frequently asked questions
Questions to validate before a demo.
Is the platform only for Quebec?
No. It can be used by Canadian organizations according to their configuration and needs.
Can it manage multiple languages?
Yes. Languages and services can be configured for the organization.
Is this an interpreter service?
No. Altéa Direct provides the technology platform, not the interpreters.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.