Video must be designed for the service, not only for a meeting.
Clients need to clearly see the interpreter, interpreters need to manage availability and supervisors need to understand queues and sessions without losing context.
Sign language
Platform for Sign Language Interpretation Services
For sign language services, visual quality, mobile access and interpreter availability are essential. Altéa Direct helps organize these elements in a dedicated portal.
A video experience with coordination and follow-up.
Altéa Direct combines client portal, video call, integrated chat, interpreter presence, assignment, transfer, second interpreter and control centre. The platform is not limited to LSQ, but can support sign language services depending on configuration.
Who it serves
Possible services
Organizations offering LSQ.
Sign language services with internal or partner interpreters.
Teams that want a better mobile client experience.
Supervisors tracking availability and sessions.
Related capabilities
The conditions to plan for sign language services.
Video-first
The session puts the image at the centre of the experience.
Mobile client
The journey can be adapted to better show the interpreter on a phone.
Interpreter preview
The interpreter can check framing during the session.
Second interpreter
Another interpreter can be added when required.
Transfer
The session can be picked up by another interpreter according to rules.
Control centre
Queues and sessions remain visible to the organization.
Workflow
How it works.
Define sign language services
Configure languages, channels and related profiles.
Validate mobile experience
The client must clearly see the interpreter during the session.
Manage availability
Interpreters set status in their workspace.
Supervise activity
The control centre tracks wait, calls and history.
FAQ
Frequently asked questions
Questions to validate before a demo.
Is the platform only for LSQ?
No. It can support LSQ and other services depending on organization configuration.
Can clients use a phone?
Yes, the web experience can be adapted for mobile video calls.
Does Altéa Direct provide LSQ interpreters?
No. The organization uses its own interpreters or network.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.