A video call alone does not run the service.
A meeting link does not necessarily show how many clients are waiting, which interpreter is available, when the session started or how to transfer the call.
Remote video
Video Remote Interpreting Platform
Remote video can be simple for a meeting, but an interpretation service needs queues, assignment, supervision and history to remain reliable.
Altéa Direct adds the operational layer around video.
The client portal creates the request, the queue organizes waiting, the interpreter takes the video or audio call, integrated chat remains available and the control centre tracks the session live.
Who it serves
Common uses
Remote interpretation services.
Customer support teams with language needs.
Organizations that want better structure around video sessions.
Services that need operational history.
Related capabilities
What separates a video or audio session from a simple meeting link.
Waiting room
The client understands the state before being connected.
Video call
The session happens in an environment designed for interpretation.
Audio available
Audio can be used when video is not required.
Integrated chat
Chat supports the call without becoming standalone text interpretation.
Full-screen experience
The mobile client experience can put the interpreter image at the centre.
Supervision
The control centre tracks sessions, durations and events.
Workflow
How it works.
Client requests a session
From the private portal, the client selects an available service.
Request enters the queue
The platform keeps the request visible and tracked.
Interpreter accepts
The video or audio session starts in the dedicated workspace.
Follow-up is kept
Session history remains available for the team.
FAQ
Frequently asked questions
Common questions about video, audio and integrated session chat.
Is an app installation required?
The journey is designed as a web app; exact requirements depend on target devices and browsers.
Can mobile clients better see the interpreter?
Yes. The mobile client experience can be adapted to give more space to video.
Is chat separate from the call?
No. It is integrated into the session to support communication during the call.
Related pages
Useful pages to continue the assessment.
View features
Review portals, video or audio calls, transfers and reporting.
Understand the control centre
See how teams supervise queues, active sessions and presence.
Explore private portals
Compare client, interpreter and supervision spaces for an organization.
Request a demo
Validate the workflow against your volumes, roles and configuration needs.